Common Questions Asked by Our Customer

What is Beyoung's Cancellation Policy?

• 1. Orders can be cancelled or modified (change number, address, product style or size) if they have not yet been dispatched from our warehouse.
• 2. To cancel your order, raise a cancellation request via our WhatsApp chat support.
• 3. We'll send you a confirmation email to the registered address.

Please Note: Once the order is shipped from the warehouse, it cannot be cancelled. If the customer receives a faulty product upon delivery, they can raise a return request.

For COD orders only, a Cash Collection Charge of INR 100 per order will be applied.

We use 100% trusted and secure payment gateways. It is completely safe to pay online via credit card debit card, and net banking transactions.

Please Note: The Beyoung team will never ask for your personal information or banking details over the phone or via email. Please do not share your details with anyone. Only follow the secure checkout process on the website.

The COD option may not be available for the following reasons:

• 1. Our courier partners may not support the Cash on Delivery option for your delivery address.
• 2. The products you ordered may not be available for the COD option.

There are no hidden charges. You pay only the amount shown in your order summary. All products include taxes.

Make sure you have entered the correct account details and your internet connection is not disrupted during the payment process.

If the amount has been debited after a payment failure, it will be automatically reversed by the respective bank within 48-72 business hours. If you do not receive the refund, please contact your bank. For any other requests or queries regarding this, please contact us on WhatsApp or email us at support@beyoung.in, and we'll be happy to help.

Beyoung Wallet is a digital platform where COD refunds are credited. It is designed to offer flexibility and ease in redeeming benefits on future purchases. You can use this balance to shop from Beyoung within 12 months.

During checkout, you can choose to use your wallet balance to pay for your order.

No, the Beyoung wallet balance can only be used for online purchases on the Beyoung website or app.

Yes, the Beyoung wallet balance has a validity period of 12 months from the date of credit.

No, the Beyoung wallet balance is non-transferable and non-refundable.

Here are our shipping policy:

• We offer free shipping on the orders sitewide.
• We process orders within 24-48 hours and ship them from Udaipur, Rajasthan.
• We ship PAN India and our mission is to serve every region of Bharat, ensuring accessibility to our products for all.

In metropolitan areas, orders are delivered within 1-4 days after processing. While in the rest of Bharat, delivery takes 4-7 days after processing.

No, since we offer free shipping on the orders sitewide.

If you've forgotten your password, simply click on the “LogIn” button and select the 'Forgot Password' option. You'll receive a link on your registered email ID to reset your password.

Once we receive your returned product and it passes the quality check, the refund process will be initiated within 24 hours. The refunded amount will be credited to your account within 7-10 business days.

Yes, we do accept bulk orders.

Due to regulatory requirements, we are unable to remove price tags or invoices from our shipments, even for gifts. The tags also ensure that the product can be replaced if your recipient encounters any issues.

We currently do not offer a trial-and-buy option. To help you choose the right size, we provide a size chart with body measurements on our product pages. If you have any further questions, feel free to contact us on WhatsApp or email us at support@beyoung.in.

Care Instructions for Single Jersey Topwear (T-shirts)

1. Washing: Machine wash in cold water using a mild detergent. Wash/dry inside out to preserve the fabric and prints. Avoid using chlorine-based detergents or bleach.
2. Soaking: Do not soak for more than 20-30 minutes to prevent color loss and fabric weakening.
3. Ironing: Use a warm iron and avoid ironing directly on prints or stitches, seams, trims, and embellishments. Do not leave the iron in one place for too long, especially at the neck rib where the elastane may break.
4. Drying: Tumble dry on a low setting and dry promptly in the shade. Preferably dry flat as hanging may cause measurement variations.
5. Additional Tips: Do not wring or use hard brushes during hand wash to avoid damaging the prints. The fabric may experience initial color loss, so wash separately.

Yes, Beyoung is a legitimate fashion e-commerce website headquartered in Udaipur, India. With a trusted reputation among over 3 million customers across tier II, III, and IV cities, we adhere to all Indian e-commerce protocols and policies. We constantly adapt to market trends to meet your fashion needs.

Beyoung ensures a secure shopping experience through advanced encryption systems that protect all transactions. In case of any issues with incorrect or damaged products, our dedicated customer service team is available to assist with returns, exchanges, or refunds according to our policy.

Beyoung is a genuine and trustworthy brand offering affordable and stylish fashion. We are committed to delivering quality products that reflect the latest trends. Shopping with us means you can expect real, high-quality items and a reliable customer experience. We recommend using Beyoung's official website or mobile app to ensure product authenticity and avoid counterfeits.

Absolutely! Beyoung is a well-regarded brand among Indian youngsters, known for transparency and customer satisfaction. Our products receive positive feedback for their quality, comfort, and style. We offer trendy fashion at reasonable prices, making Beyoung a brand worth exploring for stylish, affordable clothing.

Beyoung is committed to providing a safe and secure shopping experience. Our website and mobile app use the latest HTTPS technology and Secure Sockets Layer (SSL) encryption to protect your data and transactions. We partner with leading payment gateways to ensure your information remains confidential and secure.

We also prioritize the quality of our products, using premium materials while maintaining affordability. Our packaging ensures your orders arrive damage-free, and our customer support team is dedicated to assisting you with returns and refunds as per our policy.

Wallet Credit is the digital money that can be used for future purchases on Beyoung. All the refunds from COD (Cash on Delivery) returns are credited to this virtual wallet.

No, credit balance is non-transferable and cannot be withdrawn or transferred to a bank account.

Yes, Credit expires 12 months after it is credited. After this period, any unused balance will automatically lapse.

To check your Beyoung wallet balance -

1. Log into your account using your registered mobile number.
2. Go to "My Account" and select "Beyoung Wallet" from the list.
3. You will see the Available Balance, Total Purchases, and Usage History.

No, Credits can only be used on Beyoung’s website or mobile app.

To redeem Beyoung wallet balance -

1. Add your desired product(s) to your cart and proceed to the checkout page.
2. Click on “login to apply”. Once logged in your Beyoung wallet balance will be visible.
3. Click on the Wallet Credit option to use it as your preferred payment method.
4. Then continue to checkout, confirm your shipping address and place your order.

No, you cannot use the credit balance to purchase from Beyoung ‘s offline stores.

We offer a hassle-free return policy for 7 days from the date of delivery. To be eligible for a return product(s) must be in their original condition with all tags intact.

To initiate a return -

• Open the app.
• Tap on the menu icon.
• Go to “My Account” > “My Orders”.
• Click on the “Return” Button.
• Select a reason for return from the dropdown menu.
• Click on the “Continue Button”.
• Confirm pickup address.
• Choose a payment option.
• Confirm request.

Your refund request will be created.

No, you cannot return or exchange items purchased on sale.

Your return request may be rejected for several reasons, such as failing the quality check or missing tags. Please reach out to our customer support team for assistance.

No, you can not return an online purchase to the Beyoung Store.

All products, except boxers, are eligible for return or exchange.

We offer a hassle-free exchange policy for 7 days from the date of delivery. To be eligible for an exchange product(s) must be in their original condition with all tags intact. All products are eligible for only one-time exchange.

To initiate a exchange -

• Open the app.
• Tap on the menu icon.
• Go to “My Account” > “My Orders”.
• Click on the “Exchange” Button.
• Select the address.
• Choose a reason for exchange.
• Add Images.
• Tick to confirm that the product is unused and tags are intact.
• Confirm exchange details.
• Click on “Confirm and Pay”.

Yes, you can exchange a product for a different size or color.

Typically, it takes 4-7 days post reverse pickup for the exchange to be delivered.

No, there is no cost for exchange shipping.

You can request an exchange within 48 hours of receiving a damaged or defective item. We strongly recommend recording a video while opening/unpacking your order, ensuring all stickers/labels are intact. This video will serve as proof in case of missing or damaged product(s) or parcel(s). Without video proof, it will be difficult for us to proceed with returns or refunds.

We have a hassle-free refund policy valid for 7 days from the delivery date. To qualify, products must be in their original condition with all tags intact and pass a quality check. Refunds are initiated within 24-48 hours after passing the quality check and credited to your bank account within 7-10 days.

Yes, the COD charges are refundable.

For prepaid orders, you can choose between receiving a refund via your original payment method or Beyoung wallet cash. Once the product(s) pass our quality check at the warehouse, we will initiate the refund within 24-48 hours. Refunds to your payment method will be processed within 7-10 business days, depending on your bank's processing times. Alternatively, if you opt for Beyoung wallet cash, it will be credited instantly once the product clears the quality check.

Similarly, for COD orders, once the product passes the quality check and reaches our warehouse, the refund will be issued instantly to your Beyoung Wallet. Beyoung Cash can be used for future purchases on our website or app and is valid for 12 months from the date you receive it.

Yes, you can get a refund for your COD order, which will be credited to your Beyoung wallet for future purchases.

Yes, you will be notified when your refund is processed via email, WhatsApp, and SMS.

Please reach out to our customer support team via email or WhatsApp. We will promptly resolve your issue.

If an item is missing from your order, please reach out to our customer support team within 48 hours of delivery.